Confetti House – Frequently Asked Questions (FAQ) for Event Rentals 🎉🏡

Planning an event in Boardman, Youngstown, Canfield, Poland, or surrounding areas? We’ve got you covered with everything you need to know about our bounce house, inflatable, and event rentals! Below are answers to common customer questions regarding pricing, setup, delivery, deposits, cancellations, and safety.

Have a question that’s not listed? Call us at (330) 953-2476 or email info@confettihouse.com.

 

💲 Pricing, Delivery & Setup

Q: Does the rental price include delivery, setup, and pickup?

✔️ Yes, our pricing includes professional setup, tear-down, and pickup.
✔️ Additional travel fees may apply for locations outside our standard service area.
✔️ Sales tax is not included in the rental price and will be calculated at checkout.

Q: Do you have an order minimum for delivery?

✔️ Yes, we require a $160 order minimum for delivery.
✔️ Orders under $160 may be picked up from our location, but require a credit card deposit.

Q: How early do you set up?

✔️ Setup generally occurs 1-3 hours before your rental start time.
✔️ On busy days, we may set up as early as 4 hours in advance.
✔️ We will call the Friday before your event to confirm scheduling details.

Q: Does my 8-hour rental include setup time?

✔️ No. We arrive early to set up before your rental window begins, so you get the full rental time to enjoy your event.
 

🚛 Delivery & Service Areas

Q: Do you deliver to my city?

✔️ Yes! We deliver to Boardman, Youngstown, Austintown, Canfield, Poland, Struthers, Columbiana, and surrounding areas.
✔️ Additional travel fees may apply for locations further away—call us for a custom quote!

Q: What if I’m having my event at a park?

✔️ We love park setups! However, most parks do not provide electricity, so you’ll need to rent a generator.
✔️ All park rentals must be completed before dusk.
✔️ Park customers must be available for delivery & pickup within a 2-hour window.

💡 Tip: Check with your local park about rental permits and electricity availability before booking!
 

💳 Deposits, Payments & Cancellations

Q: Do you require a deposit to book a rental?

✔️ Yes, all rentals require a $75 non-refundable deposit.
✔️ Your deposit secures your rental and is applied toward your total balance.

Q: What if I need to cancel my order?

✔️ We offer rescheduling or a rain check if Weather.com forecasts a 50% or greater chance of rain on your event day.
✔️ If you cancel for non-weather reasons, your deposit is non-refundable.
✔️ You may transfer your deposit as a gift certificate to a friend, school, or charity.

Q: What payment methods do you accept?

✔️ We accept cash and all major credit cards.
✔️ If paying by cash, please have exact change, as drivers do not carry change.
 

💦 Water Inflatables & Equipment Requirements

Q: Do I need to provide a water hose for water inflatables?

✔️ Yes! You must provide a working garden hose that reaches the setup area.
✔️ If your hose is not available during setup, we cannot test the unit and a service fee may apply if we must return to troubleshoot.

Q: Do I need to keep the inflatable plugged in the entire time?

✔️ Yes. A blower keeps air inside the inflatable while in use.
✔️ If unplugged, the unit will deflate immediately.
✔️ We provide heavy-duty extension cords, but your outlet must be within 50 feet of the setup location.

💡 Tip: Longer cords can cause circuit breakers to trip. If needed, rent a generator from us!
 

📏 Space & Surface Requirements

Q: How much space do I need for my inflatable?

✔️ Most of our standard bounce houses are 15’x15’, but larger inflatables may need more space.
✔️ Check the individual product page for exact size requirements.

Q: What surfaces can you set up on?

✔️ Grass (Best Option!)
✔️ Concrete, Asphalt & Dirt
❌ We cannot set up on gravel, rocks, or uneven surfaces as these can damage the unit.

Q: What about bigger inflatables?

✔️ Ensure a clear, level pathway of at least 4 feet wide.
✔️ Some inflatables weigh up to 1,000 lbs., so we need ample space to transport and set up.

 

🔒 Safety, Insurance & Rental Responsibilities

Q: Are your inflatables cleaned before each rental?

✔️ Absolutely! All units are professionally cleaned & sanitized after every use.
✔️ We take pride in providing safe & hygienic party rentals.

Q: Are you licensed & insured?

✔️ Yes! We carry $1 million in liability insurance and all inflatables are state-inspected & licensed.

Q: Am I responsible if the inflatable gets damaged?

✔️ Normal wear & tear is covered by Confetti House.
✔️ If damage occurs due to negligence, misuse, or failure to follow safety guidelines, you may be responsible for repair or replacement costs.
✔️ Examples of avoidable damage:

• Jumping on a deflated unit
• Allowing sharp objects inside the inflatable
• Not shutting off the unit during high winds

💡 Tip: Read and follow all safety instructions provided upon delivery.
 

📄 Contracts & Safety Rules

Q: Can I review the rental contract and safety rules before booking?

✔️ Yes! A copy is included in your rental receipt.
✔️ You can also request a digital copy before booking.
 

❓ Still Have Questions?

We’re here to help! If you have additional questions, need a custom quote, or want assistance selecting the perfect inflatable or party rental, reach out to us:

📞 Call us at (330) 953-2476
📧 Email: info@confettihouse.com
🌎 Visit us online: www.confettihouse.com

📍 Serving Youngstown & Nearby Areas!

We proudly provide yard card rentals in Youngstown, OH, Warren, Boardman, Salem, Columbiana, East Liverpool, Canfield, Poland, Alliance, Lisbon, Carrollton, Niles, Struthers, Cortland, East Palestine, Hubbard, Austintown, Girard, Campbell, Lowellville, Brookfield, New Castle, Beaver Falls, Chippewa, Mercer, Ellwood City, Hermitage, Sharon, Grove City, Midland, Monaca, Weirton, Steubenville, and more!